Comments on: Returning from Call Center World http://www.24100.net/2009/02/returning-from-call-center-world/ Ralf Rottmann – CTO at GrandCentrix, Blogger for The Next Web, iOS and Android Developer, Social Media Addict Sat, 10 Dec 2011 16:21:29 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Nils Drake http://www.24100.net/2009/02/returning-from-call-center-world/comment-page-1/#comment-190 Nils Drake Mon, 06 Apr 2009 07:21:58 +0000 http://www.24100.net/?p=321#comment-190 Hi Ralf, I just wanted to stop the USSD bashing. I will not tell you all the USSD secrets but with the USSD service a mobile sub. can let the network know that he has a service request. The network will recognize the request and immediately prompt with a mobile handset client start. This client has not to look like the one year old iPhone text in the URL you referencing. The client can open a GUI user interface you are probably looking forward to. Furthermore, USSD is not depending on iPhone it can open Linux, Jme2, Symbian, and….and other mobile clients. USSD is a low cost transport, trigger, and service, with 100% users reach offering from basic to state-of-the-art services to mobile subscriber. Think about it :-) Nils Hi Ralf,

I just wanted to stop the USSD bashing. I will not tell you all the USSD secrets but with the USSD service a mobile sub. can let the network know that he has a service request.

The network will recognize the request and immediately prompt with a mobile handset client start. This client has not to look like the one year old iPhone text in the URL you referencing.

The client can open a GUI user interface you are probably looking forward to. Furthermore, USSD is not depending on iPhone it can open Linux, Jme2, Symbian, and….and other mobile clients.

USSD is a low cost transport, trigger, and service, with 100% users reach offering from basic to state-of-the-art services to mobile subscriber.

Think about it :-)
Nils

]]> By: ralf.rottmann http://www.24100.net/2009/02/returning-from-call-center-world/comment-page-1/#comment-188 ralf.rottmann Sat, 04 Apr 2009 15:01:08 +0000 http://www.24100.net/?p=321#comment-188 P.S.: Unfortunately you've decided to hide behind your keyboard and provided an email address that does not work. With that said, I'm unable to approve any future comments, unless you allow to prove your identity. I'm sorry. Gotta find a different playground! P.S.: Unfortunately you’ve decided to hide behind your keyboard and provided an email address that does not work. With that said, I’m unable to approve any future comments, unless you allow to prove your identity. I’m sorry. Gotta find a different playground!

]]> By: ralf.rottmann http://www.24100.net/2009/02/returning-from-call-center-world/comment-page-1/#comment-187 ralf.rottmann Sat, 04 Apr 2009 14:55:20 +0000 http://www.24100.net/?p=321#comment-187 :-) Thanks for your comment, Nils. Though it's totally unqualified and does not contribute at all to a valid discussion, I thought I might approve it anyway. I'm not an USSD expert. I do, however, talk a lot to customers and users. And frankly, dear Nils, USSD might be loved by carriers as one of the cheapest solutions to shift customer contact to self services channels, but it's not what customers want. Take a closer look at http://www.eyeline.mobi/blog/2008/05/23/ussd-iphone/ to see USSD on an iPhone. Still reminds me to Bildschirmtext done wrong. :-) Thanks for your comment, Nils. Though it’s totally unqualified and does not contribute at all to a valid discussion, I thought I might approve it anyway.

I’m not an USSD expert. I do, however, talk a lot to customers and users. And frankly, dear Nils, USSD might be loved by carriers as one of the cheapest solutions to shift customer contact to self services channels, but it’s not what customers want.

Take a closer look at

http://www.eyeline.mobi/blog/2008/05/23/ussd-iphone/

to see USSD on an iPhone. Still reminds me to Bildschirmtext done wrong.

]]> By: Nils Drake http://www.24100.net/2009/02/returning-from-call-center-world/comment-page-1/#comment-186 Nils Drake Fri, 03 Apr 2009 13:03:42 +0000 http://www.24100.net/?p=321#comment-186 Nice article about the non innovative Call Center World. However, the author has no idea for what USSD is good. I suggest spending him a good seminar about the topic. If someone is not competent he or she should let it be. Think about it. Nice article about the non innovative Call Center World. However, the author has no idea for what USSD is good. I suggest spending him a good seminar about the topic. If someone is not competent he or she should let it be.

Think about it.

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